Returns fraud monitoring for apparel brands
Apparel carries the highest return rates in ecommerce, and the abuse hides inside the honest majority. Wardrobing, bracketing, and serial returning all look like normal returns until behavior is scored per customer.
Get a free returns fraud scanWhat WardrobeAudit does for apparel brands
- Flag customers who wear and return across multiple orders
- Surface habitual bracketing by customer and by SKU
- Give CX teams approve, warn, and deny decisions with evidence
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Frequently asked questions
What does a wardrobe audit usually find first?
Fit and sizing problems disguised as other issues. Audits typically surface repeat return reasons that trace back to unclear size information, inconsistent grading between styles, or a small set of products generating a large share of avoidable returns.
How often should a retailer audit return reasons?
Monthly for headline patterns and quarterly for a deep review. Return behavior shifts with season and assortment, and an annual audit usually discovers problems months after they became expensive. Frequent light audits beat rare heavy ones.
What is the first fix after an audit?
The highest volume, clearest cause. If one product or one size range drives a large share of returns for a fixable reason like a missing size chart, fix that before redesigning any wider policy. Audits pay off through sequenced small fixes.