Returns fraud monitoring for luxury brands
Luxury return abuse is high stakes: counterfeits swapped into returns, worn pieces sent back as new, and serial returners with real spend. Decisions need evidence, not gut feel.
Get a free returns fraud scanWhat WardrobeAudit does for luxury brands
- Build an evidence trail behind every return decision
- Score customers on keep rate and condition history
- Enforce policy firmly while protecting the client experience
Learn more
Frequently asked questions
What is the first step in auditing a returns problem?
Start with data you already have: return rate by category, reason codes, and repeat customer patterns over the last two quarters. The audit begins by sizing the problem and locating it in specific categories, not by buying new tools or accusing customers at the desk.
How often should a retailer review return patterns?
Monthly is a practical rhythm for most stores, with a deeper quarterly review. Return abuse shifts with seasons and promotions, so a pattern that was minor in spring can become material by the holidays if nobody is watching the trend line.